How to add multiple personal email accounts to one user
Wednesday, November 30, 2016 2:32 PM
FocalScope allows the use of multiple personal emails accounts simultaneously by the same user.

     Tutorial on adding multiple personal email accounts to one user

  1. Creating the new email account
    • This is done under Administration screen
    • It is the standard process of email creation
    • Please check Figure 1
  2. Creating the new Incoming folder
    • It is done under Workspace screen
    • The type of the folder needs to be Ticketbox
    • The name of the folder should be slightly different from the default Incoming folder
    • Please check Figure 2
  3. Linking the email account to the new folder
    • It is done under Workspace screen
    • Under the folder properties in the Dedicated Email tab
    •  You can choose between the personal emails available for that user
    • Please check Figure 3
  4. Verify if the process was completed correctly
    • This is done under Administration screen
    • Under the personal email account added in the Folders Tab.
    • If the setup was correct the new Incoming folder created should appear.
    • Please check Figure 4.




Figure 1 - Creating new email account




Figure 2- Creating the new Incoming folder





Figure 3 - Linking the personal email account with the new folder


Figure 4 - Verifying the personal email was added correctly to the folder.