FocalScope allows the use of multiple personal emails accounts simultaneously by the same user.
Tutorial on adding multiple personal email accounts to one user
- Creating the new email account
- This is done under Administration screen
- It is the standard process of email creation
- Please check Figure 1
- Creating the new Incoming folder
- It is done under Workspace screen
- The type of the folder needs to be Ticketbox
- The name of the folder should be slightly different from the default Incoming folder
- Please check Figure 2
- Linking the email account to the new folder
- It is done under Workspace screen
- Under the folder properties in the Dedicated Email tab
- You can choose between the personal emails available for that user
- Please check Figure 3
- Verify if the process was completed correctly
- This is done under Administration screen
- Under the personal email account added in the Folders Tab.
- If the setup was correct the new Incoming folder created should appear.
- Please check Figure 4.

Figure 1 - Creating new email account

Figure 2- Creating the new Incoming folder
Figure 3 - Linking the personal email account with the new folder

Figure 4 - Verifying the personal email was added correctly to the folder.
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