FocalScope allows the use of multiple personal emails accounts simultaneously by the same user.

     Tutorial on adding multiple personal email accounts to one user

1. Creating the new email account
   • This is done under Administration screen
   • It is the standard process of email creation
   • Please check Figure 1
2. Creating the new Incoming folder
   • It is done under Workspace screen
   • The type of the folder needs to be Ticketbox
   • The name of the folder should be slightly different from the default Incoming folder
   • Please check Figure 2
3. Linking the email account to the new folder
   • It is done under Workspace screen
   • Under the folder properties in the Dedicated Email tab
   •  You can choose between the personal emails available for that user
   • Please check Figure 3
4. Verify if the process was completed correctly
   • This is done under Administration screen
   • Under the personal email account added in the Folders Tab.
   • If the setup was correct the new Incoming folder created should appear.
   • Please check Figure 4.

Figure 1 - Creating new email account

Figure 2- Creating the new Incoming folder

Figure 3 - Linking the personal email account with the new folder

Figure 4 - Verifying the personal email was added correctly to the folder.