Outlook email ticketing
Outlook email ticketing
Outlook email ticketing
Outlook email ticketing

See what success looks like with FocalScope

Learn how companies like yours are using FocalScope to deliver top-notch customer service and drive business growth.

DHL
ATPI
BCD Travel
American Express Global Business Travel
D-Link
NTT
Singtel
SIXT
Travel Cue
BD
Mediacorp

Customer stories from around the world

See how FocalScope clients keep service connected across countries, offices and time zones.

Ireland · Global travel Hannon Travel connects email, chat and WhatsApp Hannon Travel brings communication into one place, improves SLA visibility and supports clients across the globe. Read the customer story 60+ countries · Travel management ATPI aligns service across more than 60 countries ATPI maintains consistent global standards while regional teams keep the flexibility they need. Read the customer story 100+ countries · Travel management BCD Travel connects global teams with local flexibility BCD Travel coordinates work across offices while preserving the local expertise its clients rely on. Read the customer story International · Logistics DHL handles more customer emails in less time Routing rules distribute high volumes of customer email to the right teams and reduce response times. Read the customer story 17 countries · Travel management Travel Cue coordinates support across 17 countries One shared communication platform improves handovers, handling time and SLA compliance across offices. Read the customer story Worldwide · Marine travel GMT keeps marine travel support moving around the clock Global Marine Travel improves case ownership, SLA compliance and response times for worldwide 24/7 support. Read the customer story Global · MICE and travel Fly-Hi supports global MICE clients 24/7 Clear workflows and SLA visibility help Fly-Hi manage high request volumes and continuous global support. Read the customer story Malaysia · Travel management Holiday Tours keeps 20,000 monthly tickets organised Integrated ticketing and telephony help 300 agents deliver faster service while keeping SLA work visible. Read the customer story Singapore and Philippines · Contact centres Agape runs three contact centres with a hybrid model A shared system connects more than 250 agents across locations serving global consumer brands, banks and telecom providers. Read the customer story

More client stories across industries

See how teams in travel, logistics, media, retail, hospitality and IT keep client conversations organised and service work moving.

Denmark · Travel Top Tours handles emails three times faster FocalScope and its Amadeus integration help Top Tours respond faster while handling higher request volumes. Read the customer story Singapore · Logistics Network Courier streamlines daily operations Network Courier connects FocalScope with its existing systems to improve client communication and internal coordination. Read the customer story Denmark · Media and publishing Aller Media supports multiple brands in one ticket system A shared system helps Aller Media prioritise email, coordinate work across brands and respond efficiently during busy periods. Read the customer story Nordics · E-commerce WhiteAway scales its multibrand online business WhiteAway uses connected email and live chat to answer product questions quickly and support growth across Nordic markets. Read the customer story International · Hospitality Radisson Blu reduces reservation handling time Radisson Blu gives reservation teams a clearer way to manage email and respond to guests faster. Read the customer story Nordics and Baltics · IT Atea handles 16,000 emails every week Automated sorting, priorities and SLA alerts help Atea keep high-volume shared inboxes under control. Read the customer story