Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to publish call log in Screen/Workspace

​Call log and it's subfolders can be exposed under Screen/Workspace.

To enable access to Cal log and it's sub-folders in the workspace right click it in the admin screen and adjust security settings:

For users who are configured to have access to the Call log the folder will appear in the workspace under Shared Items.

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