To view call logs, go to Call Log in the telephony Menu.
On the panel, you will be able to see a summary of calls. Each call with show the below info:
- ID: unique called of the call.
- Ticket: Ticket number the call was tagged to.
- Comments: Comments made regarding the call log.
- Start time: Actual start timestamp of the call.
- Duration: Duration of the whole call.
- Wait: Wait time before the call was picked up
- From: Source of the call
- To: Destination of the call
- #: number of attempts before the call was picked up
- Type: Type of call.
- ANS: status if the call was answered
- Transfer: Show the transfer status of the call.
- Location: Location from where the call is received or made out from.