Login to your FocalScope Account and on the [Main Tools Menu] you will see a Telephone icon with user name, agent ID and device where the user is login (Refer to Figure 1). Click on the button to access the FocalScope Telephony Dashboard.
Figure 2. Telephony Dashboard - Roster Tab
Roster Tab shows all agents that is currently logged in. You can find the user’s ID, device it is logged in to, queue status, location and also on call status.
Figure 3. Missed Call Tab
Missed call tab shows all the recent miss call specific to the agent.
Figure 4. Voicemail Tab
If you have enabled voicemail, you will be able to view it from this tab.
Figure 5. Inbound Tab
Inbound tab show all the recent inbound call answered by the agent.
Figure 6. Outbound Tab
Outbound tab shows all the recent outbound calls made by the agent.
Additional Options from Call List
All calls in the list from the panels has multiple options available :