Selecting disposition will open pop up a window with contact detail, ticket assignment and form.
If the call already has a form associated to it, it will open the last form filled.
If it does not have a form associated, you may select which form by choosing which form and pressing save.
On the top left of the screen you will be able to see the caller id. If contact number is saved in your or shared contact list, you will be able to see the name of the caller.
Clicking on the magnifying glass button, you will be able to search for a contact.
To save the number as a new contact, press the + button.
You can assign this call to an existing ticket by typing in the ticket number in the field and click post button.
Clicking on the magnifying glass button, you will be able to search for a ticket.
To publish this call as a new ticket, press the + button.
On the top right of the screen, there is an option menu with call details.
You can download the call recording by clicking on “Download Call Record” if you have permission.
To check dial log for troubleshooting or checking on call details, click on “Open dial log”
Call history tab will show call records filtered only for that specific caller/callee.