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of the FocalScope omnichannel suite, according to best practice.

How to archive old emails to free up disk space

As your FocalScope database grows with years of use, it is recommended that you remove outdated information to maintain performance levels and adequate disk space for new data. This article details the process of archiving and download emails and verifying how much disk space gets freed up as a result.

Prerequisites

Tutorial

Archiving and downloading old emails

The following instructions will help you determine the exact amount of space your FocalScope database occupies, and how much space has been relinquished after a data purging routine has completed:


  1. Generate the [Email traffic per month]:
    1. In the [Main menu], select [Screen > Workspace]
    2. Navigate to the [Shared Items > Shared reports > System reports] folder
    3. Double-click the [Email traffic per month] entry and [Generate] a [Live Excel] report
  2. Observe the total disk space used up by the data types contained in your FocalScope database (highlighted in red)
  3. Continued in next section...


Figure 1 - Setting up a purge routine to delete old emails


  1. Set up a data archiving routine:
    1. In the [Main menu], select [Screen > Administration]
    2. Click the [Advanced Properties] tab (highlighted in red)
    3. Navigate to the [Maintenance > Data archiving] folder
    4. Set up a data archiving routine and let it run to completion
  2. [Download] and then [Delete] the archive files once they are generated
  3. Continued in next section...


Figure 2 - Verifying disk space freed up by archiving


  1. Generate the [Email traffic per month] again to determine how much space has been relinquished by the last purge routine
  2. Please note: Only once the data has completely been removed from the database, will the database size update in the status bar (highlighted in blue in Figure 2)

Additional Information



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