Customer stories from high-volume email service teams
Customer teams use FocalScope to organise shared inboxes, route incoming email and protect SLA commitments. As a result, every response has clear ownership.
Email ticketing customer stories
Explore published customer stories centred on shared email, routing, workload visibility and SLA control.
DHL handles more customer emails in less time
As a result, routing rules distribute high volumes of customer email to the right teams and reduce response times.
Read the DHL story
Atea handles 16,000 emails every week
Meanwhile, automated sorting, priorities and SLA alerts help Atea keep high-volume shared inboxes under control.
Explore the Atea story
Top Tours handles emails three times faster
For example, FocalScope and its Amadeus integration help Top Tours respond faster while handling higher request volumes.
See the Top Tours story
WhiteAway scales its multibrand online business
In addition, connected email and live chat help WhiteAway answer product questions quickly and support growth across Nordic markets.
View the WhiteAway story
Aller Media supports multiple brands in one ticket system
Therefore, a shared system helps Aller Media prioritise email, coordinate work across brands and respond efficiently during busy periods.
Read the Aller Media story
Radisson Blu reduces reservation handling time
As a result, Radisson Blu gives reservation teams a clearer way to manage email and respond to guests faster.
Explore the Radisson Blu storyWhy teams choose FocalScope for email ticketing
Turn a busy shared inbox into clear, measurable customer-service work.
Route email automatically
Use rules, priorities and queues to send each request to the right team without manual forwarding.
Protect service levels
Track ownership, waiting time and SLA status so urgent work is visible before it becomes overdue.
Keep the full conversation
Give agents the history and context they need to respond consistently across brands, teams and locations.
