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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Desktop Thick Client

    Deep Linking and the Thick Client

     FocalScope thick client v2 provides workflow/automation capability via so named deep linking. "Deep linking" is a usage of a custom URL scheme to n...

    Download preconfigured Thick Client from FocalScope login page

    The FocalScope Thick Client improves performance, reduces the resource drain on the system, and adds other time-saving features, such as drag-and-dro...

    How to access and modify the Thick Client file download options

    The FocalScope Thick Client's file download options control everything from which program open's a particular file type to where files are downloaded...

    How to download, configure, and update the FocalScope Thick Client

    The FocalScope Thick Client improves performance, reduces the resource drain on the system, and adds other time-saving features, such as drag-and-dro...

    How to prime the FocalScope Thick Client msi for deployment

    Before the FocalScope Thick Client msi can be used in your Group Policy and deployed to multiple users, it should be 'branded' with the URL for your ...

    Keyboard shortcut in the Thick Client

    Main and popup windows Action Windows shortcut macOS shortcut Navigation (same as in the main browsers) Go back Alt ← Command ← Go forward Alt → Comm...

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