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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Download preconfigured Thick Client from FocalScope login page


The FocalScope Thick Client improves performance, reduces the resource drain on the system, and adds other time-saving features, such as drag-and-drop and global hotkeys. With all the advantages of the Thick Client, it is naturally recommended that you use the Thick Client as the standard method to access your FocalScope instance. This article will detail how the Thick Client is downloaded  (for both on-premise and cloud-hosted FocalScope instances) from your FocalScope instance's login page.

Installation Notes


If you do not know your computer's administrator password, please contact your IT department or system administrator to assist you in installing FocalScope. Please note: Administrators, be sure to use the msi installer package deployment method.

If you do have administrator rights, please download and use the 'run-once' installer from your FocalScope login screen (see Figure 2, below). Please note: After running the installer, you can launch the Thick Client from [Start menu > FocalScope Desktop > FocalScope Desktop] and log into your FocalScope instance.


Tutorial

Downloading the Thick Client (cloud-hosted FocalScope instance)

  1. Access the login page on the FocalScope website, http://focalscope.com
  2. Enter your FocalScope instance name in the [FocalScope Subdomain] field
  3. Click the [DOWNLOAD NOW] button that appears below the login prompt
  4. Click the dropdown tab and select [Save As]

See the final steps for downloading and launching the Thick Client under the section Saving and launching the Thick Client (below).

Please note: If you receive any warnings about the file being potentially harmful or that the published cannot be verified, please disregard these warnings. The file is perfectly safe to download and run on your computer.

                          

Figure 1 - Downloading the Thick Client for cloud-hosted instances

Downloading the Thick Client (on-premise FocalScope instance)

  1. Enter your FocalScope instance URL into Internet Explorer
  2. At the login prompt, click the [Thick Client] link (indicated by arrow)
  3. Click the dropdown tab and select [Save As]

Please note: If you receive any warnings about the file being potentially harmful or that the published cannot be verified, please disregard these warnings. The file is perfectly safe to download and run on your computer.


Figure 2 - Downloading the Thick Client for on-premise instances

Saving and launching the Thick Client

  1. When prompted, navigate to your Desktop folder
  2. Click [Save File] to download the Thick Client to your desktop

Figure 3 - Saving the Thick Client to your desktop


When you launch the Thick Client for the first time, you will most likely receive a security warning. To ensure you do not get the security warning every time you launch the Thick Client, do the following:

  1. At the security warning, untick the tickbox [Always ask before opening this file] and run the installer (it is perfectly safe to do so despite the prompt)
  2. After the Thick Client downloads the full installer package and initiates the installation, click [Yes] to install the Thick Client
  3. Login as usual with your FocalScope login credentials

Figure 4 - Security warning when launching the Thick Client


Additional Information

FocalScope Thick Client Overview






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