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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Add a Jabber Contact

This lesson teaches you to add other users to your list of jabber contacts.


Click on the [Add Contact] button as shown.


  1. If you know the Jabber ID (JID) of the person you are adding, type it in the JID box.
  2. You can enter a nickname for the JID you are adding for your own reference.
  3. Alternatively, you may type a name in the search bar which will populate a list of user name that best matches your query, select the user you wish to add from the list box.
  4. Click [Ok] to add the contact to your own contacts list.


Successfully added users will appear in your jabber user list under their respective chat groups (groups are preset by system administrators}, you may double click on a users name to chat with them, if they are online. If they are offline, the messages you send will appear to them once they login to FocalScope.

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