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How to manually translate Live Chat UI elements

When using FocalScope's Live Chat feature, it is often necessary to translate the Live Chat UI elements to accommodate regional languages. The translation can be done either automatically using a language pack or manually (using the translation tool). This article details how to manually translate Live Chat UI elements.


Manually translating Live Chat UI elements

For manual translations affecting only the Live Chat UI, it is recommended to create a new language to hold the Live Chat UI translation. Create a new language and manually translate the Live Chat UI elements as follows:

  1. In the [Main menu], select [Screen > Administration]
  2. Click the [UI Translation] tab
  3. Right-click the [UI Languages] folder and select [New Language]
    1. In the [Define New Language] window, specify an [ID] and [Name] for the new language
  4. Click the newly-created language
  5. In the right-hand pane, in the [Search] field, enter 'chat' and press the Enter key. This will display only UI elements related to Live Chat
  6. Right-click the UI element that you wish to translate and select [Properties]
  7. Continued in next section...

Figure 1 - Selecting which elements to translate

Manually translate the selected Live Chat UI elements as follows:

  1. In the [UI Translation] window, identify the UI element in the leftmost column and note the current translation in the center column
  2. In the rightmost column, click the field of the UI element you wish to translate, type in the translated text and press the Enter key to save. Please note, only the Enter key works for saving a translated field
  3. After translating the UI elements, click [Save] to save the translation

Figure 2 - Manually translating Live Chat UI elements

Using the new translation with Live Chat

To use the new translation, configure the Live Chat URL for either a new or existing Live Chat group to use the new translation. This is done as follows:

  1. In the [Main menu], select [Screen > Administration]
  2. Click the [Administration] tab
  3. Navigate to the [Instant messaging > Live Chat] folder
  4. In the right-hand pane, under the [Live Chat link] section, set the [Language] for the Live Chat group to the new translation
  5. Cope the [Chat link] and integrate the Live Chat link into your website either as a new Live Chat option or a replacement

    Figure 3 - Using the new Live Chat UI translation

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