Browse customer stories by solution
See how customer teams handle email, voice, live chat, messaging, and shared knowledge—with the right information available at the right time.
Over 3,000 clients use FocalScope
Choose a channel to see how real customer teams keep conversations organised and turn incoming requests into clear, accountable work.
Customer stories by solution
Channel
Email ticketing
Handle millions of emails efficiently
Includes customer stories from DHL, Radisson Blu, Top Tours, WhiteAway, Aller Media and Atea.
Explore Email Ticketing stories
Channel
Voice
Flexible and scalable
See voice-led stories from Singapore Flyer, Pronto and Agape Connecting People.
Explore Voice stories
Channel
Live chat
Boost website conversions
Start with Network Courier’s email and live-chat customer story.
Explore Live Chat stories
Channel
Messaging
Facebook, WhatsApp, SMS and more
Follow messaging in Pokhara Enduro’s omnichannel customer story.
Explore Messaging stories
Channel
Knowledge base
Help customers help themselves
Find customer examples and comments about making the right information available at the right time.
Explore Knowledge Base stories
Connected Channels
Omnichannel
Bring email, voice, chat and messaging into one workspace
See how clients keep context connected as conversations move between channels.
Explore all client stories
