Customer stories from teams using FocalScope Voice
See how customer teams combine flexible telephony with email and digital channels while keeping conversations and service levels connected.
Voice customer stories
Explore the published Singapore Flyer, Pronto and Agape Connecting People stories.
Singapore Flyer connects telephony and email service
An integrated telephony and email platform helps the attraction deliver responsive, reliable customer engagement.
Read the customer story
Pronto answers 600 calls a day in three seconds
Pronto uses FocalScope across email, live chat, SMS and Facebook while managing SLAs and handling high call volumes.
Explore the customer story
Agape runs three contact centres with a hybrid model
A shared system connects more than 250 agents across locations serving global consumer brands, banks and telecom providers.
Read the customer storyWhy teams choose FocalScope Voice
Connect calls with the customer context and service work around them.
Bring channels together
Keep voice, email and digital conversations connected instead of separating customer history.
Route calls flexibly
Direct calls by team, queue and service need as operations change.
See service performance
Track call handling, workloads and service levels alongside other customer channels.
