Customer stories from teams using FocalScope Messaging
See how teams bring WhatsApp, Facebook, SMS and other messaging conversations into the same service workflow as email and chat.
Messaging customer stories
Explore published stories where WhatsApp, Facebook, SMS or connected messaging supports customer engagement.
Pokhara Enduro connects an omnichannel community
Connected email, messaging and knowledge help the team engage riders and support a growing international event community.
Read the customer story
Hannon Travel connects email, chat and WhatsApp
Hannon Travel brings communication into one place, improves SLA visibility and supports clients across the globe.
Explore the customer story
Pronto answers 600 calls a day in three seconds
Pronto uses FocalScope across email, live chat, SMS and Facebook while managing SLAs and handling high call volumes.
See the customer storyWhy teams choose FocalScope Messaging
Bring fast-moving digital conversations into accountable customer-service work.
Centralise messaging
Handle WhatsApp, Facebook, SMS and related conversations without isolating them from other channels.
Maintain customer context
Give agents the history they need when a conversation moves between messaging, email, chat or voice.
Create clear ownership
Route each conversation to the right queue and make follow-up work visible.
