What’s new at FocalScope

Leverage our data masking tool to hide sensitive customer data, and comply with privacy and data protection laws such as the GDPR and PDPA.

FocalScope's enhanced search tool improves accuracy, reduces effort, and allows searching within attachment files.

Leverage our built-in customer service training features to coach new or struggling agents for both email and voice support.

Maintain data security, compliance and optimise system performance with FocalScope's built-in automatic data archiving and purging feature.

Get the best of what modern cloud has to offer without compromising security, performance or reliability via Office 365 & Gmail integrations.

To promote school chess and inclusive learning for students with special needs, Skoleskak uses FocalScope for more efficient communications.

CSAT measures customer satisfaction while NPS measures longer-term loyalty. Track both with fully-customisable surveys across channels.

Provide OJT customer service training for email support. Review and edit emails written by new or struggling agents with FocalScope's built-in Training Mode.