What’s new at FocalScope
Hot off the FocalScope press
Enable two-factor authentication (2FA) for data security
Protect customer, employee and enterprise data with two-factor authentication (2fA) and the latest, best-in-class security measures in FocalScope.
Sep 20, 2021
Manage all messages & comments with the Facebook integration
Make the most of your social media presence with our new Facebook integration. Interact with all customer messages and comments in one place.
Aug 20, 2021
Protect sensitive customer information via data masking
Leverage our data masking tool to hide sensitive customer data, and comply with privacy and data protection laws such as the GDPR and PDPA.
Jul 13, 2021
Search within file attachments with our enhanced search tool
FocalScope's enhanced search tool improves accuracy, reduces effort, and allows searching within attachment files.
Jun 8, 2021
Guide to customer service training for new or struggling agents
Leverage our built-in customer service training features to coach new or struggling agents for both email and voice support.
May 18, 2021
Auto data archiving and purging: Maintain data security
Maintain data security, compliance and optimise system performance with FocalScope's built-in automatic data archiving and purging feature.
Apr 2, 2021
Office 365 and Gmail integrations: Improving ease of deployment
Get the best of what modern cloud has to offer without compromising security, performance or reliability via Office 365 & Gmail integrations.
Mar 17, 2021
FocalScope supports Skoleskak with day-to-day operations
To promote school chess and inclusive learning for students with special needs, Skoleskak uses FocalScope for more efficient communications.
Feb 9, 2021