What’s new at FocalScope

Translate incoming and outgoing email tickets in the native languages of your global customers—without incurring the additional overheads.

Travel management companies can unlock greater productivity and boost handling times via integrations with global distribution systems Amadeus, Sabre and Travelport.

Delight customers and capture peak sales by managing increased ticket volumes and service expectations during the upcoming holiday season.

Leverage our self-learning chatbots like an extra team member. Let them automate basic tasks, provide instant answers, and deflect tickets.

Protect customer, employee and enterprise data with two-factor authentication (2fA) and the latest, best-in-class security measures in FocalScope.

Make the most of your social media presence with our new Facebook integration. Interact with all customer messages and comments in one place.

Leverage our data masking tool to hide sensitive customer data, and comply with privacy and data protection laws such as the GDPR and PDPA.

FocalScope's enhanced search tool improves accuracy, reduces effort, and allows searching within attachment files.

Leverage our built-in customer service training features to coach new or struggling agents for both email and voice support.