Customer stories from travel teams around the world
Travel teams manage time-sensitive client communication across offices, booking systems and time zones. For example, FocalScope helps corporate, marine, leisure and MICE teams keep every request organised.
Travel and hospitality customer stories
Explore published stories from international travel, tourism, hospitality, marine and MICE organisations.
BCD Travel connects global teams with local flexibility
As a result, BCD Travel coordinates work across offices while preserving the local expertise its clients rely on.
Read BCD Travel’s story
ATPI aligns service across more than 60 countries
Meanwhile, ATPI maintains consistent global standards while regional teams keep the flexibility they need.
Explore ATPI’s story
Hannon Travel connects email, chat and WhatsApp
In addition, Hannon Travel brings communication into one place, improves SLA visibility and supports clients across the globe.
See Hannon Travel’s story
Travel Cue coordinates support across 17 countries
Therefore, one shared communication platform improves handovers, handling time and SLA compliance across offices.
View Travel Cue’s story
Holiday Tours keeps 20,000 monthly tickets organised
For example, integrated ticketing and telephony help 300 agents deliver faster service while keeping SLA work visible.
Read the Holiday Tours story
GMT keeps marine travel support moving around the clock
As a result, Global Marine Travel improves case ownership, SLA compliance and response times for worldwide 24/7 support.
Explore the GMT story
Fly-Hi supports global MICE clients 24/7
At the same time, clear workflows and SLA visibility help Fly-Hi manage high request volumes and continuous global support.
See the Fly-Hi story
TravelPro streamlines cross-office collaboration
Together, unified travel service workflows reduce handling time and help teams maintain consistent client support across offices.
View the TravelPro story
Airserve Marine coordinates complex crew travel
A unified service platform helps teams improve SLA compliance, reduce delays and support time-critical crew logistics.
Read the Airserve Marine story
ETON keeps high-touch travel service on track
Clear task ownership and handovers help ETON coordinate personalised travel management across locations.
Explore the ETON story
Top Tours handles emails three times faster
FocalScope and its Amadeus integration help Top Tours respond faster while handling higher request volumes.
See the Top Tours story
Singapore Flyer connects telephony and email service
An integrated telephony and email platform helps the attraction deliver responsive, reliable customer engagement.
View the Singapore Flyer story
Radisson Blu reduces reservation handling time
Radisson Blu gives reservation teams a clearer way to manage email and respond to guests faster.
Read the Radisson Blu story
Pokhara Enduro connects an omnichannel community
Connected email, messaging and knowledge help the team engage riders and support a growing international event community.
Explore the Pokhara Enduro storyWhy travel teams choose FocalScope
Bring customer communication, booking context and operational ownership into one place.
Connect GDS workflows
Link service work with Amadeus, Travelport and Sabre to reduce manual switching and repeated data entry.
Coordinate urgent requests
Route time-critical enquiries to the right team and keep SLA status visible across offices and time zones.
Keep service consistent
Standardise the workflow and reporting while giving local teams the flexibility their clients need.