E-mail signatures can be created for personal use or shared in the system under the [Shared Items] node > [Group Signatures] folder. The ability to store group signatures allows you to store templates of signatures to be shared by a department or company where all agents can attach the same format for signatures in outgoing e-mails, giving you a more professional image.
Existing Signatures will be displayed in the right pane. Right click anywhere on the right pane, then click [New...] to create a new singnature.
Signatures created are listed in the right pane of the signatures folder, in the agent's workspace. You may create one or more signatures to be stored in this folder for later use.
The above screen shows multiple signatures being created for an agent. Agents may set a default signature that will be used in their e-mail messages. Only one default signature is allowed. To assign or unassign a particular signature as default, right click on the signature you wish to use, then select [Change Default] as shown in the above image.
The selected default signature will appear in the content area of the message editor.
Both for Incoming Personal Folders or Ticketboxex a specific signature can be assigned that will overwrite the the signature set as default for that specific folder. For doing this you right click on the folder>select Properties>attach signature in the Use signature box.