Customer stories
Browse customer stories by industry
See how teams in travel, logistics, contact centers, retail and help desks keep service connected across geography and time zones.
Over 3,000 leading companies use FocalScope
Choose the operating environment closest to yours and see how customer teams organise work, share context and keep service moving.
Customer stories by industry
Travel & Hospitality
For Travel
Resolve time-critical requests in Corporate and Marine travel
Support travellers through the FocalScope mobile app while teams stay connected across regions and time zones.
Explore Travel stories
Logistics & Courier
For Logistics
Tackle high volumes of urgent requests with ease
Customer stories include DHL and Network Courier.
Explore Logistics stories
Contact Centers & BPOs
For Contact Centers and BPOs
Manage multiple clients and service teams with a single platform
See stories from multi-site and hybrid service operations.
Explore Contact Center stories
E-commerce & Retail
For E-commerce and Retail
Offer personalised service at scale, make every shopper feel like a VIP
Browse customer examples from online retail, including WhiteAway.
Explore E-commerce stories
Help Desks
For Help Desks
Support customers and internal employees on every channel
Bring incoming work into one central operational to-do list.
Explore Help Desk stories
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