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FocalScope enhances consistency for ATPI across 60+ nations
Maintaining local autonomy while assuring that customers across the globe get consistent information, and making task handling a field trip has been key for the ATPI-FocalScope partnership.
Global travel, local solutions: BCD Travel's success with FocalScope
How BCD Travel leverages FocalScope’s adaptable platform to unify global service standards while empowering local offices to meet unique client needs efficiently.
TravelPro & FocalScope: Seamless global travel support
TravelPro uses FocalScope to streamline cross-office collaboration, reducing handling time and boosting client satisfaction with unified, efficient travel management solutions.
Airserve Marine navigates complex travel with FocalScope precision
Airserve Marine relies on FocalScope’s unified platform to streamline global crew logistics, boosting SLA compliance and reducing costly delays, ensuring swift, precise support across continents.
Holiday Tours elevates agent productivity with FocalScope
Holiday Tours enhances service quality and SLA compliance with FocalScope’s streamlined ticketing and telephony system, enabling their 300 agents to deliver swift, organized support for over 20,000 monthly tickets.
Fly-Hi: Driving global growth with seamless customer support
Fly-Hi’s partnership with FocalScope enhances workflow clarity, SLA compliance, and 24/7 global support, enabling their team to keep pace with high-volume demands and deliver standout service worldwide.
Master SLAs
Dominate SLAs with instant alerts and empower agents to ensure customer satisfaction is met.
Connect GDS
Save time and boost productivity with direct connections to Amadeus, Travelport, and Sabre.
Smart Reports
Track every key metric, ticket volume, first-touch resolution rates, and stay ahead with proactive alerts.
Efficient Agents
Equip your team with a powerful, intuitive tool that simplifies workflows and boosts productivity.
Travel Cue elevates services with FocalScope
Travel Cue enhances global travel support with FocalScope’s unified communication platform, improving handling time and SLA compliance across 17 countries to meet the demands of complex, critical travel sectors.
ETON improves global travel service
With seamless handovers and a clear task overview, FocalScope aids ETON’s agents delivering high-touch, personalized travel management that keeps every detail on track across locations.