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FocalScope logo — omnichannel customer service and helpdesk software platform
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    Kanaler

    Email ticketing
    Effektiv håndtering af tusindvis af emails
    Telefonsystem
    Via Microsoft Teams, bord- og soft-telefoner
    Live chat og bots
    Giv nem online kundeservice
    Sociale medier
    Facebook, WhatsApp, SMS og mere
    Knowledge base
    Online kundeportal med FAQ

    Funktioner

    Kunstig intelligens
    FocalScope Agentisk AI og Copilot
    Kundekort
    Få 360-visning af kunde-interaktioner
    Dashboard og rapportering
    Få indsigt med KPI’er og data
    Regler, SLA og kø-strategi
    Automatiser jeres workflow
    Integrationer
    Tilslut jeres foretrukne apps
    • Email ticketing
    • Telefonsystem
    • Live chat og bots
    • Sociale medier
    • Knowledge base
    • Kunstig intelligens
    • Kundekort
    • Dashboard og rapportering
    • Regler, SLA og kø-strategi
    • Integrationer
  • Løsninger
    Rejsebranchen
    Perfekt løsning til rejsebranchen
    E-handel og butik
    Tilbyd personlig betjening på alle kanaler
    Logistik og shipping
    Nem håndtering af kunde-kommunikation
    Kontaktcenter
    Samlet overblik over jeres klienters kundehenvendelse
    IT support system
    Supportsystem til kunder og interne medarbejdere
    • Rejsebranchen
    • E-handel og butik
    • Logistik og shipping
    • Kontaktcenter
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    Systemkrav
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      Channels

      Email ticketing
      Voice
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      Messaging
      Knowledge base

      Capabilities

      Routing, queues and SLA
      Dashboards and reporting
      Customer card
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      Solutions

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      Kanaler

      Email tickets
      Telefonsystem
      Live chat
      Chatbots
      Sociale medier
      Knowledge base

      Features

      Mobilapp
      Regler, SLA og kø-strategi
      Dashboard og rapportering
      Kundekort
      Integrationer

      Løsninger

      Rejsebranchen
      E-handel og butik
      Logistik og shipping
      Kontaktcenter
      IT support system
      Call center software
      Kundeservice software
      Helpdesk software

      Partnerskab

      Kunder
      For udviklere
      Partnere

      Ressourcer

      Priser
      Ressourcehub
      Implementering
      Hvad er nyt
      Hjælp
      Systemkrav
       

      FocalScope

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