Incoming messages are replied to automatically by the auto responders. In order to use auto responders, you'll need to first create a response to be used as an auto responder. See the lesson Manage Standard Responses to learn how to create a new auto responder. Once you have create a standard response, you can now assign that to your inbox as an auto response. This lesson will show you step-by-step, how to set-up auto responders.
Right click on a ticketbox or personal folder to which you want to add an auto responder, then select [Properties].
Auto responder parameters
Sets the condition to activate an auto responder for new incoming messages or for replies to your messages.
Whenever an exception is configured, auto responder ignores messages meeting the conditions of the exception. When the exception is removed the auto responder will resume auto-replying again.