When a contact centre wins one award, it is an achievement. When it wins four in a single evening, it is a formula worth examining.

Agape’s success at the 25th CCAS International Contact Centre Awards truly demonstrates their excellence across operations, leadership, and technical infrastructure. 

As a partner since their first contact centre launch, FocalScope is proud to see the meaningful impact they are making. These awards reflect their well-structured operations that empower teams and support underserved communities.

Four Awards, One Story

This year, Agape was recognised with the following awards:

• • Best Outsourced Contact Centre (Silver) – Between 20-100 Seats
  • Contact Centre Champion (Silver) – Anil David
  • Best Contact Centre Manager of the Year (Bronze) – Arunraj Arumugam
  • Best IT Infrastructure Support Specialist of the Year (Bronze) – Janice Villaverde

Why Their Formula Works

Agape succeeds by bringing together technology, purpose, and commitment. Their contact centres create meaningful opportunities for communities often overlooked — including inmates, single mothers, individuals with physical challenges, and ex-offenders — fostering skill development and lasting change.

Over the years, this tireless dedication has earned Agape multiple awards, showing how focused leadership and the thoughtful use of technology can create lasting impact and meaningful results.

The Infrastructure Behind the Performance

Agape’s teams manage customer interactions, solve problems, and gain hands-on professional experience in diverse and challenging environments. To support this mission, we tailored a communications platform to their operational realities. It handles call routing, queue oversight, real-time monitoring, and reporting within a tightly controlled cloud system that safeguards sensitive information while keeping operations seamless and reliable.

Janice Villaverde’s Bronze award for Best IT Infrastructure Support Specialist reflects her role in keeping the system stable and dependable. This reliability allows the team to focus on learning, building skills, and contributing not only to Agape’s wider mission but to their own personal and professional growth.

What Award-Winning Operations Have in Common

Agape’s four awards reflect a combination of visionary leadership and infrastructure built to support real results. They prioritise developing talent, providing the right tools, and keeping operations steady and effective, even under pressure.

That’s the formula. And it can be repeated.

Built to Compete

From emerging startups to award-winning contact centres, FocalScope is proud to support companies making a difference, with Agape leading the way. We are confident their work is inspiring the next generation of leaders and look forward to supporting their journey every step of the way.

Congratulations to Anil David, Arunraj Arumugam, Janice Villaverde, and the entire Agape team.