Survey alerts are great for keeping track of the quality of your customer service and/or customer support. This article details how a survey form (as completed by a customer) can be embedded in a survey alert Standard Response.
Continuing from this article, the survey form (as submitted by the customer) can be embedded in the survey alert Standard Response using a placeholder. Use the placeholder as follows:
Figure 1 - The %LINKED FORM% placeholder in action
How to set up a survey form for automatic dispatch
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