This Administration Manual was purposely written for people who will be dealing mostly with the administration side of FocalScope. Administration is a critical aspect of Information Technology systems these days. Knowing how to get the best from your system is the end goal of successful administration. In this manual you will learn where you make "behind the scenes" adjustments to your FocalScope environment, so that your users do their work more efficiently, more securely and with greater degree enjoyment. You can customize your FocalScope environment to suit your business needs with our powerful array of tools, which all become intuitively easy to use once you've seen a proper demonstration.
FocalScope has combined, into one package, all the critical elements that a product of this sort should have. Robust e-mail/ticket handling, hierarchical security, asterisk telephony integration, Jabber chat and a myriad of interface functions and tools for both users and administrators, to extensively customize functionality and subdivide work routines. We at FocalScope are confident that you will, with the aid of this and other manuals released for FocalScope, learn to use all of the power available to you when you choose FocalScope as your help-desk solution.
In this introductory lesson, we will take a look at the layout of the Administration screen in FocalScope. The Administration screen will quickly become familiar to you as we start going through examples on how to enable features and functions, which will take us through almost all the permutations of the Administration screen. The User Interface (referred to as UI from here on out) in FocalScope is designed so you can navigate and use tools similarly to how you would in other commonplace applications such as Microsoft Outlook. Working from top to bottom, let's take a look at the interface and get familiar with the tools available in each section.