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FocalScope SLA - fillter by folder and agent
Tutorial on how to apply agent and folder filter for your SLA folders
Setup your SLA folders
Follow this guide to setup your SLA folders
Apply agent and folder filter to SLA folders
This feature in FocalScope allow you to consolidate multiple SLA folders into one virtual combined SLA folder.
Furthermore, you can filter the SLA records you like to see displayed in the consolidated SLA folder.
You can filter by ticket folder and agent name.
Go to workspace in FocalScope and then right click on folder and the select [New folder]
Select the type [SLA Consolidations]
Enter the name for the new SLA Consolidation folder
Select the SLA folders to consolidate
Press [Ok] to save the new SLA consolidation folder