This lesson demonstrates how administrators can view the activities and conversations which were logged from Live Chat, by using the Live Chat's [History] folder. They can also blacklist a particular ip address to block someone from reaching agents.
In the left pane of the Administration screen, expand the [Instant messaging], [Live Chat] nodes and click the [History] folder. This will display the live chat history list and IP's in the right pane. The administrator can choose to blacklist/whitelist any IP address from this screen. Right click on the contact you wish to blacklist/whitelist and then click [Blacklist IP address] or [Whitelist IP address].
Future requests from the blacklisted IP address will not reach the agents directly. Instead, the user will see an offline message notifying them that agents are offline, and they may leave an offline message, which will be placed in the ticketbox designated for offline messages.