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How to use FocalScope Search Accelerators
Search Accelerators help you search for emails using the most commonly used search criteria. Instead of having to wade through the Find tool, you can select a particular piece of information in emails and then perform a system-wide single- or multi-factor search based on that selection. This article details how Search Accelerators can be used to speed up your commonly used search routines.
Tutorial
Using Search Accelerators
Please note, Search Accelerators can be used only in the following areas:
- Message Preview in the main window: From / To / Cc fields, Subject Line, and Email Body
- Message Properties window: From / To / Cc fields, Subject Line, and Email Body
- New Message window: Email Body
Tip: To perform a wildcard search using an incomplete search term, add an asterisk (*) at the end of it. E.g., when searching for 'Jennifer', you can use Jenn* as the shorthand, provided it includes all uniquely identifiable characters to find Jennifer, else it will also find Jenny.
The next three examples should serve to adequately demonstrate the use of Search Accelerators:
Example 1: Search with information contained in the body of an email
- Highlight the information you want to base your search on. In this case, we will search for the ticket number referenced in an autoresponse
- Right-click the selection and in the pop-up menu, select [Search in emails > Ticket #]
- The [Search Results] page will appear and show any matches
Figure 1 - Searching for a Ticket # based on a reference
Example 2: Search using information contained in the address fields (From, To, and Cc) of an email
- Please note, you can either highlight sections of a field (to narrow down your search), or you can simply right-click a field to search using the entire line
- We will search for all emails sent from the selected email address, so select [Search in emails > From]
- The [Search Results] page will appear and show any matches
Figure 2 - Searching for emails sent from a specific email address
Example 3: Search using information contained in the subject line of an email
- Highlight the information you want to base your search on. In this case, we will search for a particularly concerning phrase in the subject line of an email
- Right-click the selection and in the pop-up menu, select [Search in emails > Subject]
- The [Search Results] page will appear and show any matches
- Continued in next section...
Figure 3 - Searching for emails based on their subject line
If you want use the entire subject line to search for matching emails, a quicker way is to simply right-click the email and select [Find Similar > By subject] from the pop-up menu. This is an easy way to locate any spam messages that made it past your spam filter. You can also search [By address] (the email address of the sender) or [By domain] (everything after the @ sign in an email address)
Figure 4 - Searching for emails based on the entire subject line
Useful Tip
You can combine Search Accelerators to broaden your search bu doing the following:
- After right-clicking your selection, choose [Search in emails > Advanced] from the pop-up menu
- In the [Search in emails] pop up, under the [Search in fields] section, tick the areas that you want the search to cover to broaden the search. If a hit is found in any of these areas, it will be added to the search results
- Click [Ok] to start the search
- The [Search Results] page will appear and show any matches
Figure 5 - Combining Search Accelerators
Additional Information
How to search Internal Notes attached to emails