FocalScope allows to have the picture added to the agent's signature, both when the agent replies from his own email or using a common one.
In order to have the picture of the agent added to the signature the foto needs to be uploaded in the system and then attached to a signature.
Figure 1 - Uploading an agent's photo
In a existing signature or in a new one a Place Holder [%USER PICTURE%] is used for linking the user's picture to the signature. This way every agent that has the picture uploaded into FocalScope and uses the signature with the placeholder will have his picture inserted in the signature.
Figure 2 - Accessing placeholders inside the signature menu
Figure 3 - Selecting the %USER PICTURE% place holder
Figure 4 - Signature example with %USER PICTURE% place holder
Figure 5 - How the above signature with the agent's picture looks