Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to allow Jabber pop-ups in Internet Explorer

For those who, due to technical reasons, have to use FocalScope through Internet Explorer and not the Thin Client, the pop-up blocker of the browser can prevent Jabber chat pop-ups from showing. The default behavior of browsers is to block pop-up windows. This is useful for websites that spam visitors with an endless barrage of pop-up advertisements, but not so useful when a colleague wants to chat with you in FocalScope regarding a critical ticket. This article details how you can allow pop-ups for your FocalScope instance in Internet Explorer.


Allowing pop-ups for FocalScope when prompted

Generally, when FocalScope tries to launch a pop-up, Internet Explorer should alert you to the activity and ask you how to behave:

  1. At the 'pop-up blocked' notification, click [Options for this site > Always allow]
  2. The blocked pop-up should now and in future appear without requiring a confirmation. Please note, pop-ups need to be allowed on every agent's computer that accesses FocalScope through Internet Explorer
  3. Continued in next section...

Figure 1 - Always allowing FocalScope pop-ups

Allowing pop-ups for your FocalScope instance URL

If you do not receive the 'pop-up blocked' notification, it may be that pop-blocker notifications have been turned off. To allow FocalScope to launch pop-ups, you should manually add your FocalScope instance URL to the pop-up blocker exceptions list in Internet Explorer.

  1. In Internet Explorer, click [Tools > Internet options]
  2. Continued in next section...

Figure 2 - Accessing internet options in Internet Explorer

  1. In the [Internet Options] window, click the [Privacy] tab
  2. Under the [Pop-up Blocker] section, click [Settings]
  3. In the [Pop-up Blocker Settings] window, add your FocalScope instance URL to the [Address of website to allow] field and click [Add]
  4. Your FocalScope instance URL should now appear in the [Allowed sites] list
  5. Click [Close], then in the [Internet Options] window, click [Ok] to save changes. FocalScope pop-ups should no longer be blocked in Internet Explorer

Figure 3 - Adding FocalScope to the pop-up blocker exceptions list

Let us help

If you have any questions, or need further support, please don’t hesitate to reach out.