For those who, due to technical reasons, have to use FocalScope through Internet Explorer and not the Thin Client, the pop-up blocker of the browser can prevent Jabber chat pop-ups from showing. The default behavior of browsers is to block pop-up windows. This is useful for websites that spam visitors with an endless barrage of pop-up advertisements, but not so useful when a colleague wants to chat with you in FocalScope regarding a critical ticket. This article details how you can allow pop-ups for your FocalScope instance in Internet Explorer.
Generally, when FocalScope tries to launch a pop-up, Internet Explorer should alert you to the activity and ask you how to behave:
Figure 1 - Always allowing FocalScope pop-ups
If you do not receive the 'pop-up blocked' notification, it may be that pop-blocker notifications have been turned off. To allow FocalScope to launch pop-ups, you should manually add your FocalScope instance URL to the pop-up blocker exceptions list in Internet Explorer.
Figure 2 - Accessing internet options in Internet Explorer