Create greetings, IVRs and surveys with text-to-speech

Convert text to professional greetings, nested IVRs, FAQs and surveys using 100+ text-to-speech languages, accents and styles.

May 2, 2022

This week, we are pleased to announce our newly improved text-to-speech capabilities, complete with additional languages, voices, accents and styles to suit any scenario.

Create professional and lifelike audio recordings within the FocalScope platform, and use them to create an end-to-end caller experience, including welcome greetings, important announcements, multi-level or nested IVRs, FAQ responses and surveys.

What is text-to-speech?

Text-to-speech, also known as speech synthesis, refers to the conversion of text language into speech by a computer system. In customer service, text-to-speech technology is often used to artificially produce audio recordings for welcome greetings and self-serve IVR menus.

Traditionally, speech recordings were created by manually recording a human talent’s voice using professional equipment. Unsurprisingly, this production method is much more expensive, where costs increase with every iteration.

Benefits of using text-to-speech 

Text-to-speech offers a simple, fast, and cost-effective way to produce speech recordings. Without the hassle of hiring voice talents or renting recording studios, you can create professional-sounding recordings on-demand.

Snapshot: Setting up text-to-speech takes just a few minutes from start to end.

Choose from more than 270 neural voices across 119 languages and variants. Every voice is highly expressive and humanlike, where each one comes with their own unique accent and style, so you can confidently pick one that speaks best to your customers and brand.

Down the road, you can make changes or add new recordings whenever the need arises. Choose the same voice and style used previously, and you will always have a consistent set of professional recordings across the entire IVR system. 

6 versatile text-to-speech use cases

Text-to-speech is a versatile feature that can be used for various purposes. Below are some common use cases: 

Message type Examples
Welcome greetings

“Welcome to Acme customer care.”

“Thank you for calling Acme services.”

Announcements

“Our new opening hours are 8am to 8pm.”

“We are experiencing heavy call volume. You may experience longer waiting times.”

“Calls may be recorded for training purposes.”

Phone menus and nested IVRs

“Please press 1 for sales, press 2 for support, press 3 for billing…”

“Press 0 to exit the waiting queue and request a callback.”

Phone surveys “On a scale of 1 to 10, please rate your experience today.”
Data collection and/or verification “Please enter your 10-digit account number.”
FAQs and short answers

“We accept payment by credit card only.”

“We are open from Mondays to Saturdays. We are closed on Sundays and all public holidays.”

Get started with text-to-speech and IVRs

Do any of the above applications sound relevant to you?

Since text-to-speech is used to triage calls based on customer intent, share announcements and enhance your phone support experience overall, most businesses will relate to some or all of the examples above.

In particular, text-to-speech is a must-have for contact centers, call centers and BPOs to set up individualised phone support experiences according to each of their client accounts. Whenever a new client comes onboard, you can generate a new set of speech recordings, and use them to create nested IVRs and call flows with ease.

To try our text-to-speech feature, or learn more, contact us for a scheduled demo today.

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