Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Help center 9
Installation 9
FocalScope app

How to hide a folder in the FocalScope Mobile Client

If you feel yourself overwhelmed or distracted by notifications from a specific ticketbox, you can hide the ticketbox and only focus on critical folders. This article details how you can hide a ticketbox in the FocalScope Mobile Client.

Prerequisites

Configuring data synchronization for the FocalScope Mobile Client

Tutorial

Hiding a folder in the FocalScope Mobile Client

In the [Home] page, tap the [Mail] button (see Figure 1)
In the [Mail] page, tap the [Folder] that you wish to hide from view and no longer receive any notifications from (see Figure 2)
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Figure 1 - Home page

Figure 2 - Ticketbox list

With the ticketbox open, tap the [Options] button (see Figure 3)
Tap the [Hide] button to hide the ticketbox in the Mobile Client and suspend all notifications from it