FocalScope integrates fully with Twitter and gives you the convenience of engaging in Social Media with the simplicity of reading and responding to emails. You do not need to be a Twitter boffin to use FocalScope's Twitter integration to your company's benefit. This article details the steps you need to take to configure and enable FocalScope-Twitter integration.
Prerequisites
Creating a folder for Twitter messages
- You can create a Twitter folder in both personal and shared accounts. Right click the folder under which you want to create a new Twitter folder and select [New Folder]
- In the [Name] field, specify a name for the Twitter folder
- In the [Type] field, select [Twitter] from the drop-down list
- Click [Ok] to create the new Twitter folder
Figure 1 - Creating a Twitter folder
Linking a Twitter account with the Twitter folder
- In the [Main menu], select [Screen > Administration]
- Click the [Advanced properties] tab and navigate to the [Integration > Twitter accounts] folder
- In the right-hand pane, right click and select [New]
- In the [Folder] field specify the newly created Twitter folder
- Click the [Get PIN] button and log in with your Twitter account to obtain the PIN code
- In the [Enter the PIN code in the field], enter the newly obtained PIN code
- Click the [Authorize] button to save the configuration and link your Twitter account to your FocalScope Twitter folder

Figure 2 - Linking a Twitter account to FocalScope
Authenticating FocalScope against Twitter
- Navigate to the [Integration > Twitter accounts > Twitter configuration] folder
- Click the [Obtain Consumer key and Consumer secret for FocalScope on Twitter] link and obtain the consumer key and secret to allow FocalScope to authenticate with the Twitter service
- Fill in the newly obtained consumer key and secret in the respective [Consumer key] and [Consumer secret] fields

Figure 3 - Authenticating FocalScope against Twitter
Additional Information
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