FocalScope-Twitter integration guide
Monday, December 5, 2016 3:19 AM

FocalScope integrates fully with Twitter and gives you the convenience of engaging in Social Media with the simplicity of reading and responding to emails. You do not need to be a Twitter boffin to use FocalScope's Twitter integration to your company's benefit. This article details the steps you need to take to configure and enable FocalScope-Twitter integration.


A Twitter account -


Creating a folder for Twitter messages

  1. You can create a Twitter folder in both personal and shared accounts. Right click the folder under which you want to create a new Twitter folder and select [New Folder]
  2. In the [Name] field, specify a name for the Twitter folder
  3. In the [Type] field, select [Twitter] from the drop-down list
  4. Click [Ok] to create the new Twitter folder

Figure 1 - Creating a Twitter folder

Linking a Twitter account with the Twitter folder

  1. In the [Main menu], select [Screen > Administration]
  2. Click the [Advanced properties] tab and navigate to the [Integration > Twitter accounts] folder
  3. In the right-hand pane, right click and select [New]
  4. In the [Folder] field specify the newly created Twitter folder
  5. Click the [Get PIN] button and log in with your Twitter account to obtain the PIN code
  6. In the [Enter the PIN code in the field], enter the newly obtained PIN code
  7. Click the [Authorize] button to save the configuration and link your Twitter account to your FocalScope Twitter folder

Figure 2 - Linking a Twitter account to FocalScope

Authenticating FocalScope against Twitter

  1. Navigate to the [Integration > Twitter accounts > Twitter configuration] folder
  2. Click the [Obtain Consumer key and Consumer secret for FocalScope on Twitter] link and obtain the consumer key and secret to allow FocalScope to authenticate with the Twitter service
  3. Fill in the newly obtained consumer key and secret in the respective [Consumer key] and [Consumer secret] fields

Figure 3 - Authenticating FocalScope against Twitter

Additional Information