AI-powered social chat that connects and engages
AI handles routine messages, flags urgent chats, and summarises key details. Your team works faster, customers get consistent answers, and every interaction delivers insight.
Become the brand customers choose first
AI powered, 24/7 omnichannel engagement from a single platform.
Telegram
SMS
Engage customers using FocalScope’s 2-way SMS gateway. Answer texts, send out news or confirm appointments from within FocalScope.
AI-powered messaging platform
Intelligent messaging for seamless customer engagement
Messaging is how customers communicate today — fast, convenient, and everywhere. FocalScope uses AI to prioritise conversations, guide responses, and keep your team focused on what matters, boosting satisfaction and speeding up resolutions.
Manage multiple accounts across brands and locations in one platform. Agents handle simultaneous conversations across channels without switching tabs or devices, with AI surfacing the most important messages instantly.
Personalised customer connections
Engage customers on Facebook with full context
Using FocalScope’s universal customer card, agents get a complete view of interactions across channels, past orders, and internal notes on preferences. This equips them to personalise messages and recommend products effectively.
Agents can also highlight new products or share time-limited discounts to drive sales and engagement.
FocalScope for Ecommerce
“FocalScope is a wonderful email and live chat solution. Emails are threaded and assigned ticket numbers automatically. I find it very smart that I can add internal notes to email tickets directly.
Live chat is easy to embed on our website and fully integrated with email ticketing. I like the fact we have all our channels in one software package. I only have good things to say about FocalScope: it is easy to use, constantly updated with new features and fast support.”
Brian H.
Director, Techmaster
FocalScope for Logistics
“We were impressed to hear FocalScope could be integrated with our existing software ecosystem, which enabled us to connect different systems together seamlessly. As a customer support tool, it helps our staff better communicate with each other and our customers.
The FocalScope team is amazing. In addition to providing a smooth implementation, they share best practices and help us to get maximum benefits out of the system.”
VS Kumar
Managing Director, Network Courier
FocalScope for Contact Centers
“FocalScope provided a one-stop platform without costly add-ons. With their end-to-end support, we deployed our call center in the Singapore prisons.
FocalScope’s interface is straightforward. We can onboard new agents in just 3 days – which is critical when new projects come up. What I liked most was that it was not transactional, rather we got support from the full FocalScope team who helped us implement the solution according to our unique hybrid model.”
Anil D.
Founder, Agape Connecting People
FocalScope for Hospitality
“FocalScope is made for our industry. Our room reservation department now saves a lot of time thanks to the improved efficiency, and it took just two days for the FocalScope installation to go live.”
Rolf L.
IT Chief, Radisson Blu
AI-powered omnichannel support
Routine messages are handled instantly by AI and only escalated to your team when needed
Email ticketing
Handle millions of emails accurately and efficiently every day.
Voice
Flexible and scalable telephony system for big and small businesses.
Live chat and bots
Interact with website visitors in real time and boost conversion.
Knowledge base
Help customers help themselves with FAQs and support articles.
