Radisson Blu supercharges its customer service, by speeding up email query response and resolution times using FocalScope.
An important competitive factor in the hotel industry is to have fast and secure communications with customers. It helps create a sense of security and exclusivity that drives customer satisfaction.
Radisson Blu wanted an easy and secure process, ensuring that all customers get quick answers to all enquiries. Moreover, their IT infrastructure and the Microsoft technologies they were using all had to be supported by FocalScope. Secure and fast deployment was an absolute necessity to ensure they could rapidly rollout FocalScope to their selected Hotels.
After testing FocalScope, Radisson Blu decided the system was the ideal solution to aid them in attaining higher customer satisfaction ratings. After working with FocalScope’s consultants, regarding the implementation requirements, Radisson Blu IT staff felt confident that they had made the right decision in selecting FocalScope as their help desk solution.
Radisson SAS Hotels & Resorts (a member of Rezidor Hotel Group, with more than 270 hotels worldwide), is one of the fastest growing hotel chains in the world. They also have the accolade of receiving a perfect (100%) customer satisfaction rating.