|Knowledge Base Features||FocalScope|
|Unlimited Number of Knowledge Base Portals|
|Add Language Layer|
|Add Customized Customer Contact Forms|
Select a knowledge base template in FocalScope. Modify the template to suit your branding and logo. Include your own styling and custom html codes to personalize it. Add a customer contact form with drop down lists so customer enquiries are directed to the right team in your organization.
Create internal knowledge base portals using the FocalScope framework. Give your agents a shared platform to quickly find documentation and allow them to search and browse through the content. With a single click agents can grab the knowledge base article and insert it into the email being sent to the customer.