Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.


    Email Parameters

     E-mail Parameters are mostly for formatting e-mails, enabling or disabling the "Post to folder" account option and the formatting used for HTML con...


    This article details how administrators can set or enforce font size and style for all agents (overriding their personal font settings, if necessary)...

    Language Options

     FocalScope's UI language can quickly be translated into other languages to suit your language needs. This is done using Google translate and can be...

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