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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Other Features

    Calendar Setup

     The Calendar feature in FocalScope is where you set the format and time zone of you global calendar. You can customize how long a week is (in work...

    Create Accelerators

     To explain, in detail, how to write both URL and Shell Script based Accelerators would be tiresome and confusing for the reader who has never been ...

    Data Purging

     Like most e-mail clients, when you delete an e-mail in FocalScope, it is sent to a temporary holding place and kept there either indefinitely or u...

    Global Hot Keys

     Global hot keys, in FocalScope, allow you to specify customized key combination for doing certain tasks or activating certain tools in FocalScope. ...

    Idle Detection

    In the Administration screen, expand the [Global Configuration] node, expand the [Thin Client & Accelerators] node & click the [Idle detection] folde...

    RSS Reader

     Get the latest news for the topics most relevant and of concern to you. FocalScopes RSS news reader is configured by the administrators and they ca...

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