Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Standard Responses

    Auto Reply Responses

     Incoming messages are replied to automatically by the auto responders. In order to use auto responders, you'll need to first create a response to b...

    Placeholders

     Placeholders add in details, such as a recipient's name, automatically to messages and thus does not require you to enter the name for each respons...

    Standard Reply Responses

     The Standard Reply Responses folder stores e-mail message "templates" that agents use frequently. They can be attached as auto responses or used fo...

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