Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Email Accounts

    Personal Email Accounts

     Every user in FocalScope can have one or more e-mail accounts. These accounts can be company e-mail accounts or other external e-mail accounts. Foc...

    Shared Email Accounts

     For a newly created ticketbox, we need to add an e-mail account to associate with the ticketbox. This e-mail account will be used to send and rece...

    Smart POP and SMTP

     Smart POP accounts are used to accrue messages from multiple e-mail addresses, through a single connection. For example, if an e-mail server is co...

    System Email Account

     FocalScope can automatically generate e-mails for customers when they request certain information from the system, using the System E-mail Account...

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