Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Users and Group

    Two-Factor Authentication

     Two-Factor Authentication (2FA) works by adding an additional layer of security preventing unauthorize use of the account once the feature is activ...

    User Groups

     User Groups grant certain permissions to all users contained within them. Users are assigned to security groups and then inherit the appropriate pe...


     FocalScope allows non administrative users to access workspace resources via user accounts. Administrators can add, disable or delete user accounts...

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