How to use FocalScope categories as custom fields and retrieve the associated tickets using SOAP API

This article demonstrates how to use FocalScope Categories as custom fields and how to generate a report for categorized tickets using the SOAP API....

How to use the Remote Sendmail API

The Remote Sendmail API allows you to set up a web form and collect emails from visitors to your website. This feature generatesincoming/outgoing...

HTML email formatting tools overview

All modern-day email clients are using HTML-based email editors; FocalScope is no exception and uses the popular CKEditor for creating and formatting...

Importing HTML forms to FocalScope's custom form repository

If you have precompiled HTML forms that you use in other programs, you can import them into FocalScope and save yourself the effort of painstakingly ...

Integration - Concept introduction

Integrating FocalScope (a transactional data tool) with SugarCRM (a client / customer data tool) allows one to selectively filter data from FocalScop...

Integration of Email with GDS for travel agents in FocalScope

FocalScope-GDS integration simplifies the lookup and response operations that travel agents have to do on an hourly basis. This greatly reduces human...

Look up a SugarCRM contact from FocalScope Emails

With FocalScope-SugarCRM integration you can look up the associated SugarCRM contact for any FocalScope email. If an associated SugarCRM contact does...

Look up a SugarCRM contact from FocalScope Live Chats

With FocalScope-SugarCRM integration you can look up the associated SugarCRM contact for any FocalScope Live Chat. If an associated SugarCRM contact ...

Restricting access to FocalScope from certain IP addresses

You can control access to your internet facing FocalScope instance by explicitly allowing / denying certain IP addresses to access the FocalScope log...

Restricting access to FocalScope from certain IP addresses 2

You can control access to your internet facing FocalScope instance by explicitly allowing / denying certain IP addresses to access the FocalScope log...