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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Technology and Developer

    Import data from LDAP into personal or shared folders

     You can import your company's personnel directory and address book from your LDAP server into FocalScope. You can then update and maintain this in...

    Importing HTML forms to FocalScope's custom form repository

    If you have precompiled HTML forms that you use in other programs, you can import them into FocalScope and save yourself the effort of painstakingly ...

    Integration - Concept introduction

    Integrating FocalScope (a transactional data tool) with SugarCRM (a client / customer data tool) allows one to selectively filter data from FocalScop...

    Integration of Email with GDS for travel agents in FocalScope

    FocalScope-GDS integration simplifies the lookup and response operations that travel agents have to do on an hourly basis. This greatly reduces human...

    Look up a SugarCRM contact from FocalScope Emails

    With FocalScope-SugarCRM integration you can look up the associated SugarCRM contact for any FocalScope email. If an associated SugarCRM contact does...

    Look up a SugarCRM contact from FocalScope Live Chats

    With FocalScope-SugarCRM integration you can look up the associated SugarCRM contact for any FocalScope Live Chat. If an associated SugarCRM contact ...

    Query emails by ticket number or folder using SOAP APIs

    This article demonstrates how to use the 'QueryEmailsByTicketNumbers' and 'QueryEmailsByFolders' SOAP API functions and also provides a C# code sampl...

    Restricting access to FocalScope from certain IP addresses

     You can control access to your internet facing FocalScope instance by explicitly allowing / denying certain IP addresses to access the FocalScope ...

    Setting up a custom (HTML) forms folder

    After you've created and imported your custom HTML forms, you need to set up a custom forms folder to use the reports with other FocalScope features....

    Use data binding and form relationships with custom forms

    Data binding is useful for applying control classes (e.g., spinners, date / time pickers...) to form elements. Custom forms can also be linked to oth...

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