How to backup and restore your FocalScope SQL database

In order to successfully perform a disaster recovery or migration of your FocalScope on-premise instance, you will first need to back up your FocalSc...

How to close tickets in FocalScope using the SOAP API

This article demonstrates how to use the 'CloseTicket' SOAP API function and also provides a C# code sample to demonstrate implementation.Tutorial ...

How to create and use custom FocalScope Accelerators

FocalScope Accelerators help you do repetitive and mundane tasks with just two clicks. Whether you are tracking an order with FedEx, or want to look ...

How to delete (purge) old emails to free up disk space

As your FocalScope database grows with years of use, it is recommended that you remove outdated information to maintain performance levels and adequa...

How to import data from LDAP into FocalScope personal or shared contact folders

You can import your company's personnel directory and address book from your LDAP server into FocalScope. You can then update and maintain this infor...

How to install additional FocalScope UI languages

The language used in FocalScope's user interface can manually be translated by users to match the language of any country or region. FocalScope also ...

How to limit which IP addresses can access FocalScope

FocalScope uses the industry-standard protocol IPSec to secure and limit access to agents logging in from various locations. This article details how...

How to query emails by ticket number and by folder using SOAP API calls

This article demonstrates how to use the 'QueryEmailsByTicketNumbers' and 'QueryEmailsByFolders' SOAP API functions and also provides a C# code sampl...

How to use custom HTML forms to extend user properties

Whether you want to add a roster, extended personal details, or some other information related to FocalScope users, custom HTML forms are a great way...

How to use data binding and form relationships with custom (HTML) forms

Data binding is useful for applying control classes (e.g., spinners, date / time pickers...) to form elements. Custom forms can also be linked to oth...