Technology and Developer
FocalScope can retrieve the information associated with a SugarCRM contact. This look up can be performed from FocalScope emails and Live Chats. T...
FocalScope-SugarCRM integration allows you to archive emails in FocalScope as objects in SugarCRM. This article will detail how to configure and use ...
FocalScope-SugarCRM integration allows you to archive Live Chats in FocalScope as objects in SugarCRM. This article will detail how to configure and ...
This article demonstrates how to use FocalScope Categories as custom fields and how to generate a report for categorized tickets using the SOAP AP...
This article details how to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope database. You can downl...
This article details the two available options to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope da...
FocalScope-SugarCRM integration makes it possible for agents in FocalScope to create various SugarCRM objects directly from FocalScope's user interfa...
FocalScope has a built in HTML form creator / editor that can be used to create custom forms for your website or for use with other FocalScope featur...
This article details how to reset an agent's FocalScope login password. Please note : Passwords can only be reset in the admin screen by administrat...
Whenever the mail server hosting the email accounts used by FocalScope needs to be recreated after a crash, FocalScope may stop receiving new emails ...