2 - Configuring the reporting module to pull data from a shadow backup database

This article details the two available options to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope da...

Accessing SugarCRM contacts from FocalScope - Concept introduction

FocalScope can retrieve the information associated with a SugarCRM contact. This look up can be performed from FocalScope emails and Live Chats. The ...

Archiving FocalScope Emails to SugarCRM

FocalScope-SugarCRM integration allows you to archive emails in FocalScope as objects in SugarCRM. This article will detail how to configure and use ...

Archiving FocalScope Live Chats to SugarCRM

FocalScope-SugarCRM integration allows you to archive Live Chats in FocalScope as objects in SugarCRM. This article will detail how to configure and ...

Configuring the reporting module to pull data from a shadow backup database

This article details how to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope database.You can downl...

Creating CRM objects from FocalScope's user interface

FocalScope-SugarCRM integration makes it possible for agents in FocalScope to create various SugarCRM objects directly from FocalScope's user interfa...

Creating custom (HTML) forms in FocalScope

FocalScope has a built in HTML form creator / editor that can be used to create custom forms for your website or for use with other FocalScope featur...

FAQ - How to reset an agent's login password

This article details how to reset an agent's FocalScope login password.  Please note : Passwords can only be reset in the admin screen by administrat...

FocalScope won't receive emails after recreating email accounts

Whenever the mail server hosting the email accounts used by FocalScope needs to be recreated after a crash, FocalScope may stop receiving new emails ...

How to archive old emails to free up disk space

As your FocalScope database grows with years of use, it is recommended that you remove outdated information to maintain performance levels and adequa...