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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Technology and Developer

    Accessing SugarCRM contacts - Concept introduction

     FocalScope can retrieve the information associated with a SugarCRM contact. This look up can be performed from FocalScope emails and Live Chats. T...

    Archiving FocalScope Emails to SugarCRM

    FocalScope-SugarCRM integration allows you to archive emails in FocalScope as objects in SugarCRM. This article will detail how to configure and use ...

    Archiving FocalScope Live Chats to SugarCRM

    FocalScope-SugarCRM integration allows you to archive Live Chats in FocalScope as objects in SugarCRM. This article will detail how to configure and ...

    Categories as custom fields for linked tickets with APIs

     This article demonstrates how to use FocalScope Categories as custom fields and how to generate a report for categorized tickets using the SOAP AP...

    Configuring the reporting module to pull data from a shadow backup database

    This article details how to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope database. You can downl...

    Configuring the reporting module to pull data from backup

    This article details the two available options to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope da...

    Creating CRM objects from FocalScope's user interface

    FocalScope-SugarCRM integration makes it possible for agents in FocalScope to create various SugarCRM objects directly from FocalScope's user interfa...

    Creating custom (HTML) forms in FocalScope

    FocalScope has a built in HTML form creator / editor that can be used to create custom forms for your website or for use with other FocalScope featur...

    FAQ - How to reset an agent's login password

    This article details how to reset an agent's FocalScope login password.  Please note : Passwords can only be reset in the admin screen by administrat...

    FocalScope won't receive emails after recreating email accounts

    Whenever the mail server hosting the email accounts used by FocalScope needs to be recreated after a crash, FocalScope may stop receiving new emails ...

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