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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

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    How to import contacts from Outlook 2010 (and other email clients) into FocalScope

    Importing contacts from other email systems into FocalScope is a simple, straight-forward process. This article will detail how you can export your c...

    How to Set up and use your SMS gateway in FocalScope

    In addition to email and live chat, FocalScope provides additional communications channel using SMS. To enable SMS functionality in FocalScope, you w...

    How to synchronize your Google Calendar with FocalScope

    This article details how to add your Google Calendar to FocalScope and synchronize events between your Google and FocalScope calendars. Prerequisite...

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