Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Agent-to-Agent Chat - Jabber

    Discuss an Email Agent-to-Agent

     This function is especially useful when you need to bring a particular subject to another agent's attention. Simply click the "Discuss" button and ...


     As with many other tools in FocalScope that allow you to section things into groups for, Shared Jabber Groups do the same, but relevant to the Jabb...

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