Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    On Premise Installation

    .NET Framework 4.5 Installation

     FocalScope requires .NET Framework 4.5 to be installed on the hosting server. In this section we will focus on installing .NET Framework 4.5 using ...

    Configure a Dedicated SQL Server

     If your system/server already has a SQL Server 2008 installation and you do not wish to integrate FocalScope with your existing SQL server instanc...

    Configure an Existing SQL Server

     If your system/server already has a SQL Server 2008 installation and you wish to use an existing SQL server instance with FocalScope, then this les...

    Configure FocalScope Instance

     Please download FocalScope from our website https://focalscope.com . Having installed all dependencies in the previous chapters, we are now ready to...

    Disable Auto Close, Enable CLR & Verify Full-Text Search

     When connecting FocalScope to a remote SQL server with an existing database or if you had FocalScope created a SQL server database for itself, duri...

    Download, Configure & Install SQL Server 2008

     At the time this document was written, the link http://www.microsoft.com/express/Database/InstallOptions.aspx gets you to the "Database with Advanc...

    FocalScope & Dependencies

     This manual is a step-by-step guide to everything you need to do to get FocalScope and its dependencies to run on a Windows Server 2008 R2 system. ...

    Integrate Jabber with FocalScope

     Openfire is the background service enabling the delivery of messages from one user to another in FocalScope's Jabber chat client. To minimize admin...

    Set-up IIS Role and Services

     IIS is included with Windows Server 2008 R2 out of the box, but not yet configured as a role. In this section we will focus on installing IIS and a...

    SQL Security Account

     This lesson details the steps that need to be taken in both the SQL & FocalScope installations, to successfully use a SQL security account for Foca...

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