Survey
In order for customers to fill out a survey form, they must have access to the applicable survey form stored in FocalScope. The survey form is access...
In FocalScope you can select one of multiple preloaded surveys (and alerts) ready for for dispatch to customers, as their tickets get closed. This a...
The survey API link can be used to insert API fields into any survey form. With API fields you can gather / present additional information from / to ...
The survey automation tool is used to dispatch multiple survey requests at once. For the survey automation tool to work correctly, it needs a functio...
Survey exceptions are used to prevent survey forms from being dispatched to customers who may not wish to receive them or who have already received a...
Survey alerts are great for keeping track of the quality of your customer service and/or customer support. This article details how a survey form (as...
In FocalScope you can set up HTML-based survey forms and automatically dispatch them to customers / clients once their ticket is closed. This article...
This article details how custom fields used by the survey API are to be combined with placeholders to insert the associated custom field information ...
The survey history record is where managers and supervisors can review the status of dispatched surveys, comment on survey dispatches, and access the...